the most creative ideas Recently implemented
Web-based Daily Activity Reporting Portal. We now provide our clients with real-time daily activity reporting. Each customer has a unique log-in where they may enter an online portal and review reports stored in the Corporate database. Information on this database is maintaned for 5 years and can be sorted, archived and printed at the client's leisure.
Streamlined Recruitment, Screening, Hire & Retention Processes. All Saints has recently launched its internet based recruitment and application tracking system. Streamlining the application process, it provides applicants with automated feedback as to thier application status. Area managers and members of the Executive Department meet with every new employee to share with them Corporate Culture and help determine whether the candidate is a good fit. At the end of the process, based on merit, the ideal applicant is awarded a competitive compensation package and may be cleared for work.
GPS Patrol Monitoring.Our patrols are equipped with real-time GPS tracking devices that feed into our extremly sophistocated, Central Tracking System. Officers mark their locations and make notes using an electronic PDA device or laptop which is then immediately available for client review. At any time, clients may log in to monitor the activity on thier property during the officer's shift.
precise and impartial approach
We empower our employees to be the very best they can be. This enables us to provide you with security officers who perform at the highest level. Our recruitment process has been streamlined using our online tracking system, but still includes in-depth background checks, reference checks and suitability screening for all employees.
With regards to retention, All Saints uphold the standard set forth in the SAC Wage Determination Guidelines for Federal contracts. For employees not assigned to these types of contracts, All Saints shall offer:
401(k) Plan
The industry's top 401(k) plan is tiered for tenure and includes a company match of up to 75%.
Employee Relations Managers
High-level managers focused on employee relations, customer satisfaction and compliance.
Medical Benefits
We offer comprehensive plans and make healthcare more affordable for our employees.
Life Insurance
Free to all full-time employees.
Performance Incentives
Our employee recognition program positively impacts employee motivation, retention, morale and performance.
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Management Support
To ensure you receive the attention required, All Saints has designed a (4) Tier Accountability System.
Tier 1 - Security Guard Accountability – The Critical Difference
Our officers receive mandatory training refreshers on customer service; situational de-escalation; written and verbal communication with a concentration on report writing.
Aside from this training and the pre-requisites to hire, we’ve discovered that each of our officers believe in ensuring the safety and well-being of the people, organizations and properties we are privileged to protect. On ASPS division’s motto is “We sometimes even have to protect folks from themselves”.
Tier 2 - Dedicated Account Managers – Complete Local Support
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Our management team consists of site supervisors, area supervisors, divisional commanders, and the CEO. To help maintain and increase the quality of our service to organizations and compliance of our officers with the Commonwealth’s Department of Criminal Justice Services, we also employ an officer responsible solely for compliance and quality control on a full-time basis.
- Account managers will conduct periodic surveys of each client in effort to take a proactive approach at solving any problems which may arise.
Tier 3 - Electronic Monitoring Systems –Real-time accountabiliy management
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Accountability assurance through the utilization of electronic tracking devices may also be implemented on each property at the discretion of our clients' management. These devices are readily available and would be installed and maintained by All Saints throughout the term of our service to you. The most attractive advantage of this system is that our client would have the ability to track security officer activity on sites via a secure web portal from any computer with internet access, mobile phone or pda.
The system is comprised of numerous barcode strips that can be placed at various checkpoints throughout the property. When the officer conducts his/her foot patrol, it would be required that each checkpoint is scanned by the device during the time that area is patrolled. The handheld scanner device is a rugged phone, supervisor panic button and GPS tracker all-in-one.
Tier 4 - Executive Level Customer Advocacy
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Due to the overwhelming response to our marketing efforts in the area; we’ve opened a new dispatch center available 24 hours per day, 7 days per week, to include all holidays; thus enabling clients to request officer assistance at any time. Our clientele or their residents can even speak to or drop in to visit the Executive Management to discuss any issues with security personally. Our CEO has always been able to rectify them with a win-win solution immediately. Our corporate culture and close-knit professional environment has been essential in the development of a quality service.
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Designated as the Chief Customer Advocate, our CEO, has demonstrated his personal commitment to guarantee the success of the projects we transition. On a near daily basis, he reaches out to our clients either by email, phone or in person to enter dialogue concerning the progress of bettering the communities we serve. He even invites our clients to lunch every two months to discuss the evolving needs of their property.
